CERT Basic Training Concepts That Apply to Traffic and Crowd Management.
How Incident Command System (ICS), size up, safety, and team communication apply to traffic and crowd management.
Communicating Effectively.
Using hand signals and communication skills to direct traffic and crowds and communicating with team members and up the chain of command during traffic and crowd events.
Crowd Management.
Crowd psychology skills for responding to crowd behavior, when to back away from a crowd instead of responding, maintaining safety while managing crowds, and how to put together a basic crowd management plan.
Traffic Management.
Using traffic control devices to manage traffic in various situations, safety when managing traffic, and how to put together a basic traffic management plan.